Send us your enquiry from this page
The enquiry form is the quickest way to get hold of us. Tell us what you need, whether it is a new order, a gift query, or help choosing between leather and canvas styles.
Please include your name, your town or suburb, the bag style you are interested in, and any colour or size preference. If you already placed an order, add the order number so we can track it faster.
What to include for faster help
The more detail you give us, the quicker we can point you in the right direction. This matters if you need strap fit advice, stitching assessment, or delivery options help for Cape Town, Johannesburg, Durban, Pretoria or Gqeberha.
- Your full name and best contact details
- The product name, colour, and material
- Your delivery area, such as Woodstock, Stellenbosch or Somerset West
- Any issue with zips, stitching, leather, or canvas
- Whether the order is for yourself or as a gift
Areas we serve across South Africa
We are based in Woodstock, Cape Town and ship nationwide, with regular enquiries from Cape Town, Johannesburg, Durban, Pretoria, Gqeberha, Stellenbosch and Somerset West. If you are outside these areas, send us your location and we will confirm delivery options.
For coastal areas, we can also guide you on leather care and canvas care, especially where humidity and salt air can affect your bag over time.
Response times and follow up
We aim to reply within 1 to 2 working days. During busy periods, public holidays, or load-shedding interruptions, it may take a little longer, but every enquiry is handled in order.
- General product questions: within 1 working day
- Order tracking help: within 1 to 2 working days
- Returns or exchange assistance: within 1 to 2 working days
- Bulk order help: allow a bit more time for checking stock and delivery
Support for orders, gifts and aftercare
We help with style selection, gift orders, delivery updates, returns guidance and exchange assistance. If your bag needs a quick check, we can also advise on zip condition, strap fit and stitching wear before it becomes a bigger issue.
Whether you are buying for festivals, travel or everyday carry, we will make the process practical and clear. Just send the details through the form and we will take it from there.