Who is responsible for your personal information
BeltBags is operated by Astros Marketing (Pty) Ltd. We are responsible for the personal information you provide when you use our contact form, place an order, ask for delivery help, request care advice, or engage with our customer support team. Our office and production base is in Woodstock, Cape Town, and we serve customers in Cape Town, Johannesburg, Durban, Pretoria, Gqeberha, Stellenbosch and Somerset West.
We collect and process personal information only for lawful purposes connected to our business. This includes handling enquiries, managing orders, arranging delivery, answering product questions, and supporting after-sales requests such as returns guidance, exchange assistance and order tracking help.
Information we collect and why we need it
We may collect the following information directly from you or from records created during an order or support request:
- Name and contact details
- Delivery and collection address
- Order details and payment reference information
- Messages sent through the enquiry form
- Preferences relating to style, strap fit, colour or material selection
- Records of delivery queries, returns and exchanges
We use this information to process orders, provide customer care, confirm delivery instructions and respond to product support requests. In some cases, we may also use your information to meet accounting, tax or legal obligations. We do not collect more information than we reasonably need for these purposes.
How your information is used and shared
Your personal information is used internally by team members who need it to carry out their work. This may include our Managing Director, Design Lead, Production Manager, Customer Care Lead, Sales Coordinator and Dispatch Supervisor, depending on the nature of your request. Access is limited to what is necessary for the task at hand.
We may share your information with third parties only where it is needed to complete your order or comply with the law. This can include delivery partners, payment service providers, and professional advisers where required. We require reasonable safeguards from any third party that handles personal information on our behalf.
- To fulfil and deliver orders
- To assist with returns, exchanges and delivery issues
- To comply with legal, tax or accounting requirements
- To protect our business against fraud or misuse
Storage, security and retention periods
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, alteration or disclosure. These measures are applied to both digital and physical records. While no system can be guaranteed completely secure, we work to keep information protected and used only for proper business purposes.
We retain personal information only for as long as it is needed for the purpose for which it was collected, or for a longer period where law requires us to keep it. Order records and related communication may be retained for accounting, warranty, dispute resolution or statutory purposes. When information is no longer required, we take reasonable steps to securely delete or dispose of it.
Your rights under POPIA
Subject to the law, you have rights in relation to your personal information. You may ask us to confirm whether we hold your information, request access to it, ask us to correct it, or object to certain forms of processing where permitted by law. You may also request that we stop using your information for direct marketing purposes.
To help us respond properly, please use the contact form on our contact page and provide enough detail for us to identify your request. We may need to verify your identity before acting on a request. If you believe we have used your information unlawfully, you may also be entitled to lodge a complaint with the Information Regulator.
- Access to personal information
- Correction of inaccurate details
- Deletion where lawful and appropriate
- Objection to certain processing activities
Cookies, tracking and site use information
When you visit our website, some technical information may be collected automatically. This may include your browser type, device details, pages visited and approximate location based on your internet connection. We use this information to understand site performance, improve page loading, and monitor security.
Cookies may be used to support basic website functions and to help us understand how visitors use the site. You can manage cookies through your browser settings, although some features may not function properly if cookies are disabled. We do not use this information to identify you unless you have already given us your details through an enquiry or order.
Cross-border access and policy updates
Because we serve customers across South Africa, your information may be accessed from different locations where our team works or where service providers operate. Where information is transferred outside South Africa, we take reasonable steps to ensure that an appropriate level of protection is in place.
We may update this privacy policy from time to time to reflect changes in our services, legal obligations or internal processes. The most recent version will apply from the date it is published on our website. We encourage you to review this policy periodically so you remain informed about how we handle your information.